CASE STUDY

 

Improving the Truck Driver’s Experience

 

Improving the Truck Driver’s Experience

 

Bridging the communication gap on the road.

Hiring and retention has been a major issue in the trucking industry for over a decade. Recent years have been exceptionally difficult. While the shortage appears to be shrinking, truck driving jobs remain difficult to fill. Our team was interested in the why behind the problem—what are the problems behind the trucker’s experience?

Timeline: 32 Weeks

The Process

Discover

Our team went to Pilot Travel Stop on 412 and interviewed over 60 truck drivers. While drivers were often pressed by time constraints, they proved more than willing to share their experiences with us. We heard a wide range of problems in the industry: parking, ELD mandate, inconsiderate shippers and receivers, and more. However, the one thing we heard consistently, repeatedly was that car drivers (4-wheelers) simply don’t know how to drive around trucks.  Truck drivers are constantly on the defensive and are often forced to mitigate other car drivers’ erratic and dangerous behavior. One driver told us that he “saves lives weekly.” Over 11-hour days, this constant vigilance and sentiment of responsibility for others’ safety is frustrating and mentally taxing for the truck driver.

Create

Our team dove into the interactions that occur during the driving experience. Through our own research and continued customer discovery, we found that the predominant on-the-road issue was cars encroaching on a truck’s necessary stopping area—what we would call “cutting off” the truck. With our refined problem statement, we began brainstorming possible solutions. Our brainstorming sessions produced a prototype: a laser that projected a line on the ground in front of the truck, illustrating to car drivers the needed stopping distance of the truck. After several iterations of this prototype, we gained a sponsorship from Power Technology, Inc., a Little Rock company specializing in lasers and optics. In conjunction with our sponsor, we developed a custom, built-to-spec laser for our project.

Launch

We have engaged in further customer discovery with our prototype, and we have consistently received two points of feedback from drivers. The first concerns safety—truckers are worried that attaching a laser to a semi-truck could potentially distract other drivers on the road. The second concerns effectiveness—truck drivers are unsure that the prototype will actually alter car driver behavior. We are continuing to test these two concerns.

Our team noticed that problematic on-the-road interactions also exist on the University of Arkansas campus. After several accidents, crosswalk safety has become a significant worry at the U of A, especially at night when pedestrians are difficult to see. Implementation of crosswalk safety technology, such as in-ground lights or flashing LED signs, has lagged due to budgetary constraints. We are currently exploring the efficacy of leveraging our on-ground projection method (developed through our truck driver experience project) to make crosswalks safer at potentially lower cost.

The Team

Nick Foster

Supply Chain Management and Information Systems, Junior

Alayna McGary

Public Health (Pre-PA)

Robbie Prettyman

Mechanical Engineering

Lucinda Williams

Psychology

Colby Reed

Computer Science

Lauren Horne

Supply Chain Management

Sponsors

Partners/Mentors